退款政策

Refund and Return Policy

30-Day Returns

You may contact us within 30 days after receiving an eligible, non-custom product to request a return.

For a change-of-mind return, the product must be unused and in its original condition. Please provide proof of purchase. Contact us before returning an item so we can provide safe return instructions. Unrequested returns may not be accepted.

Custom-made or personalized aquariums are not eligible for return for a change of mind. This does not affect your rights if a product is faulty, damaged, incorrectly supplied, or we do not fulfil the order as agreed.

Damaged, Faulty, or Incorrect Items

Please inspect your order on delivery. If an item appears damaged, faulty, or incorrect, contact us as soon as reasonably possible and, if practical, on the day of delivery. Include your order number and photos or video if available.

We will assess the issue and discuss an appropriate solution, such as repair, replacement, refund, or another remedy required by applicable law. A same-day report helps us investigate shipping damage but does not remove rights for issues discovered or reported later.

Return Shipping

For an eligible non-custom product returned because you have changed your mind, you are responsible for the return shipping or freight costs, except where applicable law requires otherwise. For faulty or damaged products, we will arrange or reimburse reasonable return or collection costs where required by law.

We do not charge a restocking fee or any other return handling fee.

Exchanges

If your return is approved, you may return the eligible item and place a separate order for a replacement.

Refunds

After receiving and inspecting a returned item, we will tell you whether the refund is approved. For an approved refund, we will process payment to the original payment method within 10 business days, unless applicable law requires a shorter period or another arrangement is agreed where permitted by law.

Your bank or payment provider may need additional time to post the refund. If more than 15 business days have passed since we confirmed your refund and you have not received it, contact us.